Order Processing

Order fulfillment is the key business process. We have experience in handling orders from various vendors by using variety of softwares. We pride ourselves in finding, training, managing and retaining the right talent for your company and needs. The services required by our customers range anywhere from simple repetitive tasks such as generating shipping labels to high end engineering services.

How does it work?

We hire, manage and train a virtual assistant(VA) for you according to your requirements. To be sure about the correctness & perfection of the work, the team lead is resposible for checking and maintaining the quality of the service.

How much would it cost?

An intermediate level order processing virtual assistant (VA) will cost you $650 to $750 USD / month depending on the qualification, experince and skills set of the person. This includes all other costs and management fees.

How can I get a Virtual Assitant?

You may call (866) 254 1857 or drop an email at sales@velorium.com. You may also fill the form using our contact us section. Our agent would call you with in 24 hours.

Order Processing Steps

Following is the list of tasks our order processing team performs in normal circumstances. The tasks can be modified/changed as per your requirements.

Delivery address verification

Delivery address is verified from internet address verification services. Sometimes customer enter wrong shipping address while ordering, which can be verified/corrected from customer's other given information. It also prevents credit card/shipment frauds. In case suspected address is not verified, the VA will forward query to customer service personnal which would contact customer and take correct shipping address.

Payment verification

This is done by veryifiying from payment processors like PayPal, 2CO, Authorize.net, LinkPoint/YourPay, World Pay, Shift4, etc

Verifying from Inventory (optional)

Checking whether product is in stock. In case product is about to finish in stock, our agent would notify the related person.

Changing order status

To keep customer current about his order, order status is changed for each step done in the process. Customer can view their order status on website.

Generating shipping labels

Shipping labels are generated and sent to the shipping guy for pasting on the packages. We have experience in generating shipping labels from USPS, UPS, DHL, FedEx, Canada Post and DPD UK.